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FAQ

1.What is the complete name of “iWIN”? What kind of services can iWIN provide?

    The complete name of iWIN is Institution of Watch Internet Network. The main service is to receive complaints which are related to Internet contents that are harmful for children and youths’ development, including words, pictures and videos of rape, obscenity, nudity and bloody violence. The history and mission of iWIN can be found on the Internet for your interest. It is iWIN’s hope to build a safer Internet environment for the many Internet users.


2. I used to report to the “Single E-window,” can I report to iWIN hereafter?

    Yes. iWIN already replaced “Single E-window” as the institution for online complaint. You can report all of the pornography, violence and other contents that are harmful for children and youths by filling up the online complaint form and sending mails to out report mail address. The complaint will be processed and transferred to relevant authorities after we receive it, including those that are not listed on our website.


3. How do I ask for help when there is any question?

    Please report on www.WIN.org.tw and email to : iwinservice@image.tca.org.tw We will help you to answer them.


4. Do I need to pay when asking for help?

    It is everyone’s duty to ensure Internet Safety and to build good environment for young Internet users. The service of iWIN is free of charge.


5.I would love to ask for help, but I don’t want to expose my identity, can you ensure my privacy?

    Privacy is very important to iWIN. We will not share any information of the reporter to the public except for the authorities that we forward complaints to. When we forward complaints to other authorities, we will make sure that they protect your privacy too.


 

FAQ for report

1.If I forget about the report No., can you help me to inquire the case?

    Please provide the name, e-mail, or related information for inquiry. If you have not provided any of the above information, we are sorry to inform that it is not possible to inquire the case. But you don’t need to worry, the complaint is already being processed.


2.What if the IP of Pornography site is from overseas

    If the IP of Pornography site is from overseas, it is more difficult to deal with since we don’t have jurisdiction over those IP address. We will do our best to protect children and youths from those contents.
(1) First for all, the website will be listed in the blacklist of Ministry of Education and Chunghwa Telecom.
(2) Secondly, we will contact portal website service provider and discuss with them about whether to block the link to other websites.
(3) Thirdly, we will forward complaints to overseas service providers and notify them of the websites with improper contents so that they can process according to relevant laws.
iWIN was founded to coordinate this effort and will cooperate with International Organizations in the future to safeguard the Internet environment.


3.Why isn’t there any customer service hotline in iWIN?

    Our main purpose is to serve the public. It is the mission of IWIN to protect Internet Safety. For the current stage, Internet report is the key part of our service. The aim is to make sure that we reply complaints from the public in an efficient way, to understand the condition of receiving complaints, and to promote Internet Safety issues. For the next stage, we will build up a hotline for report based on the funding and man-power of the project. We can all work together to build a healthy Internet environment.


 

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